Return Policy

Returns & Refunds

Every Zities canvas is printed to order just for you, so we’re unable to accept returns or exchanges for change of mind, wrong size or color preference. Please double-check the size you choose (12×12″, 16×16″, 20×20″ or 24×24″) before you order. Colors can vary slightly between screens and printed canvas.

Damaged, defective or wrong item
Please inspect your canvas as soon as it arrives. If it’s damaged, defective, misprinted or not what you ordered, email support@zities.shop within 14 days of delivery with your order number and a clear photo of the problem (plus the packaging, if it was damaged in transit). We’ll send a free replacement or a full refund. You don’t need to ship the item back.

Lost packages
If your tracking says “delivered” but it hasn’t arrived, or your order hasn’t arrived 7 days after the estimated delivery date, email us at support@zities.shop and we’ll investigate and replace or refund it.

Order changes and cancellations
Production starts quickly. We can cancel or change an order only within 24 hours of purchase, so email us as soon as you can.

Incorrect addresses
Please check your shipping address at checkout. If a package is returned to us because of an incorrect address, we can reship it once the shipping cost is covered.

Refunds
Approved refunds go back to your original payment method within 5–7 business days. Your bank or card company may need additional time to post it.

Questions? Contact us at support@zities.shop.